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January 26, 2004
Evangelist for: Lexmark
Our office makes good use of a Lexmark T630 printer. It's a workhorse, and it's fast.
Today, though, it broke down. The fan died. We tried a few fixes outlined on its website to no avail. A call to its customer support line (waiting time on a Monday, about 1.5 minutes!) produced this diagnosis: The company would ship a replacement printer to arrive tomorrow. Tomorrow! No hemming or hawing or hidden charges. Just ship the broken one back using the pre-paid shipping slip. Lexmark honored its warranty without hesitation.
That is pure customer service heaven. Long live Lexmark.
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