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March 12, 2004
Truly remarkable service
My Phonex Wireless Jack for Modems arrived the other day. This little beauty turns any electrical outlet into a phone line.
For me, it created an instant phone jack for TiVo, which dials in each night to download show schedules.
Set-up was mostly straightforward, but it didn't work. At 11:30 p.m. on Tuesday, I called Phonex tech support on a whim and, whoa! Someone answered the phone on the second ring!
Jason from Phonex was polite, helpful and solved my problem in two minutes.
Talk about remarkable: 24/7 technical support from a 30-person company in Midvale, Utah. Now that's service worth evangelizing.
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