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March 30, 2004
SolutionMan's infectious entreprenerialism
Today's New York Times has a nice feature today on Gerald Haman, founder of SolutionPeople and one of our case-study companies for Creating Customer Evangelists.
The Times' story is a first-person account of how an unexpected and delayed layover at an airport became Gerald's studio for ideation and brainstorming with fellow passengers. Rather than stew in anger, Gerald took a difficult situation and created an entire new customer base from it. He's isn't called SolutionMan for marketing purposes alone!
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