Church of the Customer Blog
« The delivery person's shoes | Main | Microsoft's Blog March »
April 30, 2004
The delivery person's shoes
UPS has been heavily promoting itself not only as a delivery sevice but now as a consultant on supply chain integration.
"A successful supply chain strategy is built on our Demand Responsive Model -- a more successful approach in which your supply chain is pulled by customer demand," the company says on its website.
Yet, I discover that UPS customer service cannot resolve an overcharge on a statement; I must hang up with customer service and dial another number to speak with customer billing.
Makes me wonder: whose chain is being pulled by customer demand?
Other blogs that reference The delivery person's shoes:
