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November 29, 2005
Talking with Amazon
More Amazon customer collaboration: Threaded product discussions.
Click on the picture at left to see the threaded discussion for the book "PostSecret: Extraordinary Confessions from Ordinary Lives " or try your luck to see if the new feature shows up in your browser here.
Amazon is rolling out the new features fast and furious.
Update: Rick Watson on Amazon's new discussion feature: "(Amazon is the) anti-Google when it comes to simplicity. I think Jeff Bezos thinks every day 'what more can I jam on the Amazon product pages to give buyers more information.'... which is very different than what Google thinks: 'What can I take off the page to remove distractions from the buyer.' Both have merits."
Other blogs that reference Talking with Amazon:
Thanks for the cite. If you wouldn't mind updating the link to my blog that would be great.
Thanks - love your blog.
A hazard of late-night blogging: posting the wrong URL. Thanks for the heads-up; I fixed the link.
I too always thought Amazon was very customer-centric, but recent events caused me to change my mind. I had ordered an XBox 360 in October, and on checking the delivery details yesterday was presented with a notice saying "If your order qualifies for free SuperSaver delivery we recommend that you take that option". How noble, I thought, and changed the delivery option. Unfortunately, in Amazon's system this re-set my order to a new order status, and pushed back the delivery of my XBox util February. My husband, whose Christmas gift this was, has started to refer to me as the Grinch who stole Christmas". I called Amazon to try to get them to re-set it, but they said (and this is a quote, hard though it is to believe), "The computer's made up its mind". So, no XBox, and a miserable Christmas in our house. I suspect that person who gets my XBox will be pleased though, so I'm trying to be philosophical about it. I'm failing, but I'm trying. So, the lesson is, once you've ordered something, don't fiddle with it!
