Church of the Customer Blog
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February 02, 2006
Cell Hell
Zane Safrit from Conference Calls Unlimited opens up a big ol' can of whup-ass on T-Mobile today for exceeding their 4-day response to customer emails.
The funny thing is: he isn't even a T-Mobile customer. He just read about this bad customer service on someone else's blog.
Other blogs that reference Cell Hell:
» Infinite Correlation: Lots of Ads = Not much customer service from CCUCEO
Writing about Barry Moltz's experience of T-Mobile's standard policy to reply within ...( I gag to even write this)...4 business days of a customer's inquiry...I received a comment from Jennifer at Latin-KNOW*. She says....I am actually envious of the ... [Read More]
The power of the blog is enormous and has the ability to humble even the largest companies. Dell lost 14% market share to a pair of bloggers who recieved less than honorable service. Talk about a customer experience nightmare. As a consultant I really hate seeing it get to a point where the customers are forced to shut down a business for poor customer service.
