Church of the Customer Blog

April 12, 2006

Tami Czaja, Starwood's 5-Star Employee

Dennis Smith of T-Mobile explains how the customer service of one Starwood employee has earned his public evangelism and loyalty for the Westin in Las Vegas.

(tags: T-Mobile Evangelism Westin Starwood)
On Surprisingly Good Customer Service

Tom Sullivan notices how a few small changes at Six Flags Great America are translating into overall good word of mouth online.

(tags: Six_Flags Customer_service Word_of_mouth WOM)

Posted by Ben McConnell on April 12, 2006 | Permalink

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