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June 07, 2006
Customer service land-speed record
I sent a quick product-use question to the general feedback/suggestion email box at Weatherbug this afternoon.
You're thinking: Uh-oh.
I received a helpful (and personal) email response 14 minutes later.
That's probably the fastest response time I've ever experienced from a customer support group, no less one whose installed base is 72 million customers. That's post-worthy.
Other blogs that reference Customer service land-speed record:
» Great Service Generates Referrals from Intersection: FreshBooks Blog
One of the best ways to build your business is to deliver exceptional customer service. At FreshBooks we’ve known this for a long time. We have built our business on it.
Since May 2004 when our service went live we have maintained a two hour call re... [Read More]
