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August 22, 2006
Going mobile against T-Mobile
A year ago, "Dell Hell" was the rant of an angry Dell customer that eventually spread across the Web. We found out later that "Dell Hell" was a leading indicator of bigger problems at the computer manufacturer, which eventually dedicated $100 million to rebuilding its customer service operation.
Matt Certo from Websolvers captured this pic in his office parking lot today. People on the fringes do fringe work but if I were at T-Mobile, I would consider the effort of this customer vigilante a leading indicator of bigger problems to start working on.
UPDATE: Jim Durbin says T-Mobile has less bad online buzz than the other cellular providers. And a T-Mobile corporate blogger weighs in on a comment to Jim's post.
Other blogs that reference Going mobile against T-Mobile:
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» Negative Mundpropaganda - jetzt auch in der Außenwerbung from Bernd Röthlingshöfer,
Ja über Blogs und Foren kann man schlechte Erfahrungen weitergeben. Ganz klar. Und es wird ja auch bereits massenhaft getan. Aber dieser neue Ansatz ist auch nicht zu verachten. Vor allem weil er auch die Menschen erreicht, die sich wenig [Read More]
» Citizen Evangelist Link Post 2006-08-24 from Citizen Evangelist
A good citizen is well read. Here’s what I’m consuming today:
Assumptions have a sell by date - Creating Passionate Users
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» T-Mobile and Why We Don't Piss Off Our Customers from CustomersAreAlways
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I purchased insurance for my 2 year contract. I did receive 2 replacement phones but was not advised that that was the limit. TMobile continued taking my insurance payments event though they knew I could not use the insurance anymore.When I tried to replace for a 3rd time, I was told THEN that I had used my limit and they would cancel my insurance. When I requested the months of insurance I had been paying for nothing, I was basically told...TOO BAD FOR ME!
I have had issues with Tmobile since I fist started using their service. My favorite five minutes have been deducting from my whenever minutes for the last 3 months. I even contacted the Executive Office. They did nothing to help me. In fact, the rep tried to use his position and power to intimidate me....IS THERE ANY OTHER STEPS I CAN TAKE TO GET RESULTS?
Hi there anybody want free service with t-mobile service please feel free and I can get you free service with any company I will charge $30 to do so please respond back if you like
I had service with T-mobile then I cancelled the service, I was entitled to a refund to which till to this day T-mobile has lied to me sayings they would first put it back on my card, then they said it would come through the mail in 5 days, then it would come in six days, and it was mailed. It has been over sixteen days since the money was supposed to be refunded, now they tell me that I have to wait on T-mobile's bank to clear the check before they can send and that will take another 30 days. It took T-mobile all of ten seconds to take the money, but I have to wait 30 days to get it back....
