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Ben McConnell

February 07, 2007

Visual doublespeak?

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If you visit SkyWest Airlines' website, you'll see a boast that it was the "#1 on-time mainland airline." Only problem is, that was three years ago, for 2004.

Today, the Department of Transportation said SkyWest was the worst-performing airline for being on time during December 2006. Remarkably, of the five most-delayed flights, four were late 100% of the time.

1.   SkyWest Airlines flight 4047 from Aspen, CO to Salt Lake City – late 100% of the time
2.   SkyWest Airlines flight 4055 from Dallas/Fort Worth to Salt Lake City – late 100% of the time
3.   SkyWest Airlines flight 4022 from Salt Lake City to Steamboat Springs, CO – late 100% of the time
4.   SkyWest Airlines flight 4053 from New Orleans to Salt Lake City – late 100% of the time
5.   SkyWest Airlines flight 5800 from Aspen, CO to Chicago O’Hare – late 94.44% of the time

A three-year-old award for timeliness doesn't mean much when the principal says today you've been the most tardy kid in the class. 

Posted by Ben McConnell on February 07, 2007 | Permalink

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Tracked on Feb 8, 2007 6:16:05 AM

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