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June 28, 2012
Dell Customer Service Think Tank Recap
This past Monday in Austin, I moderated a Customer Service Think Tank that was hosted by Dell. Companies such as Intuit, Citrix, Nationwide and Wells Fargo as well as customer experience experts Liz Strauss, Becky Carroll, and Susan Abbott were in attendance. We discussed challenges and best practices in social service, internal issues, mobile, tools and technology, and more. We also talked about trends and the future of service.
Find the graphic recordings, tweets, photos and videos of the event here. . Thanks to Dell for inviting me to be part of the event!
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Dell should fix their own customer service and replace my old laptop before pretending to be leaders in this consersation - which they are not qualified to be at this point in time.